Before you send any item back, your return must first be authorised by us.
Please contact us within 21 days from delivery if you would like to return an item for exchange or refund
The subject line must read: “Return: (your name and order number)”. Please let us know in the body of the email the item/s you wish to return and if you would like an exchange or refund.
We will confirm whether your item is eligible for return and if so will provide a return postal address. Return shipping costs will be at your expense.
The order number must be clearly written on the outside of the return package. Additionally, returns should be shipped with a service that provides a tracking number and insurance, as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of juliadeville.com.
Once your item is received in original condition, we will process your refund/exchange.