Julia deVille designs unique custom made jewellery, wedding & engagement rings

Featuring white & rose gold, platinum, black & antique diamonds

Taxidermy steampunk jewellery

JEWELLERY CARE

As the centuries pass, your Julia deVille jewel will transubstantiate into a precious family heirloom if cared for properly. Daily wear, dust and evil spirits might veil the brilliance of your gems! The surface of your gold, platinum and silver jewels may also become sullied! Timeworn claws and clasps can result in the loss of a stone or heaven forbid, an entire piece of jewellery.

To avoid these melancholy misfortunes professional cleanings are recommended as often as once a year, depending on how you wear your item. You are welcome to bring or send your JdV jewel back to us for professional servicing. Our knowledgeable alchemists are experienced in all aspects of JdV jewel care!

JEWELLERY CLEANING & REPAIR SERVICE

How can I get an item repaired or cleaned?

We only repair items made by Julia deVille.  
You may either bring your item into our Melbourne showroom or send your item to us via mail. If you choose to send your item via mail, please contact us and we will provide our shipping address. 

STERLING SILVER

How do I care for my silver item?

Due to sterling silver’s relative softness, it is not as durable as platinum or gold. We recommend removing your sterling silver jewellery before participating in physical activities like gardening, the gym, or swimming. This will help in extending the longevity of the piece. 
 
Remember to check that clasps and settings are strong and secure before wearing your jewellery. If you see signs of wear or damage, please contact us to arrange for the clasp or setting to be repaired. 

How should I store my silver item?

Silver should be kept completely dry. Keep it away from excessive exposure to air and store it in the Julia deVille box in which it came, or a silver storage box. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid contact with rubber bands or other rubber products as the sulphur in rubber causes tarnishing and corrosion.

How do I clean my silver item?

Sterling silver is a precious metal and will require cleaning from time to time. If your item has not been given a surface treatment such as oxidising, enamel paint, black rhodium plating or gold plating, you can clean it with a small amount of ‘Silver Foam’ jewellery cleaner on a soft cloth. Gently rub your item several times, then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver looking like new.  

Please note: chlorine, bleach and sulphur accelerate tarnishing and should be avoided. 
 
If you require further information regarding cleaning or would like to purchase some 'Silver Foam', please contact us. 

How do I remove tarnish from my silver item?

Sterling silver naturally tarnishes over time, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. Tarnish can easily be removed using a high quality ‘Silver Foam’ and soft cloth as outlined in ‘How do I clean my silver item?’

How can I clean silver items with an oxidised finish?

An oxidised finish is a deliberate blackening of the surface that we apply to some of our silver range. Please take care as this finish can be removed by cleaning and polishing. Please avoid using a silver polisher or 'Silver Foam' on oxidised items. Please use a dry, soft, clean cloth to polish and avoid scratching. 
 
Note: An oxidized finish is not permanent and will wear off over time. All JdV items are designed to mature and evolve in this way. Please contact us if you would like a quote on re-oxidising your silver item. 

How can I refinish silver items with a matte finish?

If your Julia deVille piece has a matte finish you can bring it back to its original condition by gently rubbing your item with some 'Scotch Brite' in a circular motion. This naturally abrasive product will restore your piece to its original condition. 

Is my sterling silver item durable enough for everyday wear?

We want you to enjoy wearing your piece for many years to come. Caring for your item by storing it correctly, keeping it dry and avoiding harsh chemicals will extend its life span.  
 
Silver rings with fine bands should not be worn everyday and instead worn as more occasional pieces.  
 
We recommend removing all silver jewellery before bed and before activities that may damage your item such as gardening, swimming and the gym.  
 
If you are unsure about the durability of your item, please contact us and we can advise you on specific care. 

GOLD & PLATINUM

How do I care for my gold or platinum item?

We recommend periodical professional servicing and cleaning of your item. In between services, examine your jewellery regularly to make sure settings are snug and clasps are secure.

Avoid exposing gold jewellery to household bleach, which will quickly cause gold to discolour and possibly disintegrate. 
 
Please contact us to arrange for servicing or cleaning of your gold or platinum jewellery. This service may incur a fee. 

How do I clean my gold or platinum item?

Gold and platinum are very durable metals and are easy to keep clean.  

Between professional servicing, most gold and platinum jewellery can be maintained with a non-abrasive cleaner. Place your gold or platinum item under warm running water and gently scrub with a natural bristle toothbrush and mild dishwashing liquid. Rinse clean and dry with a clean and dry cloth.  

How should I store my gold or platinum item?

Jewellery storage is important. All of our jewellery comes stored in its own box. When not being worn, we recommend that you place your jewellery back in the original box or another suitably lined jewellery container. 

Is my gold or platinum piece durable enough for everyday wear?

Gold and platinum jewellery is generally durable enough for everyday wear; however, this is specific to the carat of metal and style of your piece. While gold and platinum is significantly stronger than silver, they are not indestructible. Care must still be used when wearing your piece on a day-to-day basis. We recommend removing your jewellery before participating in physical activities like the gym, swimming and gardening.  

Rings with finer bands are less hardy than heavier rings, especially in 9 carat gold. We would recommend removing them before all physical activity.  
 
If you are unsure about the durability of your item, please contact us and we can advise you on specific care. 

How should I store my gold or platinum piece?

As with all of our jewellery, we recommend storing your piece in its original packaging when not being worn. Please keep your gold or platinum piece away from harsh chemicals such as chlorine and bleach. 

DIAMONDS & GEMSTONES

How do I care for my gemstones?

Certain basic precautions should be taken with all of your jewellery. However, some gemstones, require special care. 

Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily scratched. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery. 
 
For information on specific gemstone care please visit our: 
Gemstone Care Page
Gemstone Care & Enhancement Chart  

How do I care for my diamond?

Dust, pollution and daily wear will veil the brilliance of a gemstone. We suggest that your diamond jewellery receive periodic professional maintenance. Our trained jewellers will check that the setting is adequately holding your stones and give your piece a professional cleaning. Between professional cleanings, we recommend the occasional use of a nonabrasive cleaner for diamond jewellery. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewellery with stones other than diamonds may need different care. 

How do I care for my cultured and freshwater pearls?

Pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe your pearls with a slightly damp cloth. Our pearls are strung on pure silk with knots between each pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually. 
 
You can either bring your item into our Melbourne showroom or post to us for our re-stringing service. Please note this service may incur a fee. Alternatively your local fine jeweller will be able to recommend a pearl threader near you. 

How do I care for pearls in my ring?

Rings with pearls in them should be worn less frequently if you wish for your pearl to last a long time. Pearls will get knocked more often when worn on the hand and therefore can lose their luster more quickly and may also become loose in their settings. They should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe your pearls with a slightly damp cloth but do not submerge them in water or any other liquid. 

How do I care for items containing jet?

Products featuring jet require extra care and are not designed for daily wear. Jet is a petrified wood and it is very brittle. If dropped or knocked on a hard surface it may crack, chip or split in two.  
 

What gemstones are most suitable for everyday wear?

DIAMOND 

Diamonds are by far the most durable gemstone. They rank the highest on the Mohs scale, which means that no other material will scratch them. Diamonds are also not susceptible to other forms of stress or corrosive elements. Generally, coloured diamonds and regular diamonds are equally strong and durable. 
 
Please note: Even diamond can chip if hit with enough force or at just the right angle. 
 
RUBY & SAPPHIRE 

Rubies and sapphires are actually differently coloured variations of the mineral corundum. Corundum is ranked at 9 on the Mohs scale, so rubies and sapphires can only be scratched or marred by diamonds. This makes them an extremely good choice for durable jewellery. 
 
Please visit our Gemstone Care page for specific gemstone information or contact us with any queries pertaining to gemstone durability. 

What gemstones are not suitable for everyday wear?

We would not recommend daily wear of any gemstone that is 7 or less on the Mohs scale. An example of this is opal. Opals range in hardness from 5.5 to 6.5 on the Mohs scale. This is not extremely hard relative to other gemstones, which means that opals should receive special care. A reason for the softness of opals is that they are formed from hydrated silicon; this is how they achieve their amazing range of shining colours. This means that opals can become dehydrated, which will cause cracks and dullness. Avoid exposing opals to extreme temperature changes, and don't store them in extremely dry conditions. 
 
There are however exceptions to the Mohs scale rule mentioned above: 
 
EMERALD 
Emeralds fall between 7 and 8 on the Mohs scale, meaning they are very strong and will not get scratched by many other materials. However, emeralds by nature have inclusions and minute surface reaching breaks. These characteristics make them prone to chipping or breaking on impact. The fissures occur naturally during the growth of the crystal.  
The fractures and flaws are usually filled with colorless substances, which can be stripped with some cleaning processes.  
We recommend you wear your emerald jewellery with much care. 
 
AQUAMARINE 
Aquamarine, a greenish-blue clear gemstone, is just as hard as emerald. However, aquamarine is a good example of a gemstone that is strong but not necessarily durable. Aquamarine gemstones should not be exposed to acid; this means that the jewellery wearer should avoid wearing aquamarine jewellery pieces while completing household chores or even while cooking. 
We recommend you wear your aquamarine jewellery with much care. 
 
Please visit our Gemstone Care page for specific gemstone information or contact us with any queries pertaining to gemstone durability. 

How do I care for items containing wood?

Products featuring both wood and sterling silver should be cleaned with a standard polishing cloth. If using a silver polisher, please do not apply it in areas that that have wood or stones.  

To maintain the wood’s finish, simply buff wood with a natural polish. 

Keeping your wooden item in a dry or humid area increases the chance that the wood will crack. 
 
Do not immerse urns or any other Julia deVille item containing wood into water 
or any other liquid.  

THREADING

How often do I need to restring my threaded item?

Our threaded items are strung on pure silk with knots between each bead. Over time, the silk will stretch, weaken and become soiled. If you wear your threaded necklace regularly, we encourage you to have it restrung annually or at initial signs of the silk wearing. Bracelets will need to be re-strung more frequently. 
 
You can either bring your item into our Melbourne Showroom or post to us for our re-stringing service. Please note: this service may incur a fee. Alternatively your local fine jeweller will be able to recommend a bead threader near you. 

How can I clean my threaded item?

The above cleaning methods are acceptable for threaded items, however great care must be taken not to get the silk near water or any cleaning products as this can shorten the life of threading and require the item to be restrung. 
 

How should I store my threaded item?

It is important that threaded items are stored in their own box or container, lying flat and with space around it. We recommend keeping it in its original packaging for longevity. 

SURFACE FINISHES

How long will an oxidised finish last?

An oxidised finish will wear over time to reveal the silver underneath. All JdV items are designed to mature and evolve in this way. Wear time depends on how often and how carefully you wear the piece. The pH of your skin may also affect the resilience of the oxidised finish.   
 
If you wish to have your piece restored to its original condition, we offer a re-oxidising service. This service may incur a fee. 

How can I clean items with an oxidised finish?

An oxidised finish is the deliberate blackening of the surface that we apply to some of our silver range. Take care as this finish can be removed by cleaning and polishing. Please avoid using a silver polisher or Silver Foam on oxidised items. Please use a dry, soft, clean cloth to polish and avoid scratching. 
 
Note: An oxidized finish is not permanent and will wear off over time. All JdV items are designed to mature and evolve in this way. Please contact us if you would like a quote on re-oxidising your silver item. 

How long will a black rhodium or gold plated finish last?

An electroplated finish will wear over time to reveal the metal underneath. All JdV items are designed to mature and evolve in this way. Wear time depends on how often and how carefully you wear the piece. However, an item with an electroplated finish will last much longer than an oxidised finish. 
 
If you wish to have your piece restored to its original condition, we offer a re-plating service. This service may incur a fee. 

Can I have my item re-plated?

If you wish to have your piece restored to its original condition, we offer a re-plating service. This service may incur a fee. 
 

How do I clean my black rhodium or gold plated item?

Your electroplated jewellery can be maintained with a non-abrasive cleaner. Place your item under warm running water and gently scrub with a SOFT natural bristle toothbrush and mild dishwashing liquid. Rinse clean and dry with a clean and dry cloth.  
 

How long will an enamel painted finish last?

An enamel painted finish will wear over time to reveal the metal underneath. Wear time depends on how often and how carefully you wear the piece.  
 
If you wish to have your piece restored to its original condition, we offer a re-painting service. This service may incur a fee. 

HUMAN HAIR

How should I clean my item containing human hair?

The suggested silver, gold and platinum cleaning techniques are not appropriate for jewellery containing human hair. You may polish the metal with a soft dry cloth but these items cannot get wet.  

To clean the hair, apply a small amount of methylated spirits to a cotton ball and gently wipe it along the hair to remove any dirt, keeping the spirits away from the silver where the hair is attached. 

If your piece requires more thorough cleaning than the above, please contact us to arrange servicing of your item.

How should I store my item containing human hair?

It is important that you store your item containing human hair lying flat in the original packaging. Otherwise the hair may get tangled and may require replacement.  

TAXIDERMY JEWELLERY

How do I care for my taxidermy jewellery item?

Any items of jewellery containing real animal components (this does not include silver reproductions) are extremely fragile and will need continual care to ensure their longevity. 
 
When wearing a taxidermy jewellery item please be aware of it at all times as a hard knock will be enough to damage it beyond repair. They are much less durable than regular pieces of jewellery and therefore should only be worn on special occasions. 
 
Touching your taxidermy is very tempting but eventually oils from your skin will damage the feathers and fur so please handle as little as possible.  
 

How do I store my taxidermy jewellery item?

Store your item in a climate-controlled area, away from dampness and out of direct sunlight. 
 
One of the main concerns with taxidermy animals is predation by insect pests such as moths. Good housekeeping will provide reasonable assurance of maintaining your specimen in good condition, however steps should be taken to minimise exposure to pests: 

- An airtight glass display case is strongly recommended to safeguard against infestation. 
- Alternatively a Ziploc plastic bag is a more affordable storage solution to protect your piece. 
- Regular inspections for pests are recommended. If you see evidence of moths or dust mites on your taxidermy, please contact us for advice. 

How do I clean my taxidermy jewellery item?

Over time, due to the gradual build up of smoke, dust and pollution, it may prove necessary to clean your taxidermy jewellery item. In this case, please contact us for advice on how to clean your specific piece.